FAQ
Can I return my item?
If you receive your item and it is damaged, please send a photo of the item to dsamerch@dsausa.org within one week of receiving your order to initiate a return. Your initial payment will be refunded upon receipt of the returned item.
What if my order arrived damaged or if I received the wrong item?
Damaged or incorrect orders qualify for a complimentary replacement. The damaged / incorrect product must first be returned in its original condition before a replacement will be sent. Please contact customer service for assistance.
When will I receive my order?
Most orders ship in 1-2 weeks, then take 1-5 business days in transit before arriving at their destination. Occasionally orders experience longer processing times. We do not guarantee the date of delivery.
We will send you a confirmation email with tracking once your order ships. Light packages are sent by First Class Mail and may not have tracking information available.
If you feel there is a problem with your order please contact customer service for assistance.
Where are your products made?
100% of our products are made in the U.S.A., union made and union printed. Pricing reflects a livable wage for employees.
Do you ship outside of the U.S.A.?
No, we only ship within the United States.
Who do I contact for help?
Please use our contact form.